HEENA

We aim to despatch UK orders to you within the time period specified by the delivery option you select, from placement of order(s). Please allow an additional 7 working days for international orders.

All orders are normally sent via Royal Mail services. Please note that all orders received over the weekend and after 5pm on a weekday will be dispatched on the next working day. All orders require signature on receipt.

Should you require a refund, please note delivery will have to be paid to send the goods and previous delivery charges will not be refunded.

For any other queries please email us: online@oandp.co.uk

We will be happy to offer you a full refund, exchange or a credit note. Simply package the item securely and include the invoice and a short note explaining the reason for the return and whether you require a refund, exchange or credit note. Be sure to include your name, address and order number in all correspondence.

Please note:

Delivery costs will not be refunded.

• A refund or exchange will not be made on any items which appear used or worn.
• A refund or exchange will not be made on any items which appear to have been damaged deliberately.
• Please note that we do not accept returns at our retail outlet.
• Any refunds will be provided via the original payment method.

All returns must be sent to the following address:

O & P Birmingham

Online Store Department

1 - 2 St. Paul's Road

Smethwick

Birmingham

B66 1EE