Returns
RETURNS
***IMPORTANT MESSAGE***
Due to the high demand of sales during our Summer Sale, we can only accept returns via post. Customers will not be able to make online returns in-store during the Summer Sale. Customers wishing to return an online order must post the items back to our store address within 7 days of receiving the order; a member of our online team will contact you once the item has been received.
NON-JEWELLERY ITEMS
If you are unhappy with your online purchase for any reason, we will accept items not worn, used or damaged for a refund if received within 7 days of delivery.
We will be happy to offer you a full refund, exchange or a credit note. Simply package the item securely and include the invoice and a short note explaining the reason for the return and whether you require a refund, exchange or credit note. Be sure to include your name, address and order number in all correspondence.
Please note:
Delivery costs will not be refunded.
- A refund or exchange will not be made on any items which appear used or worn.
- A refund or exchange will not be made on any items which appear to have been damaged deliberately.
- Please note that we do not accept returns at our retail outlet.
- Any refunds will be provided via the original payment method.
All returns must be sent to the following address:
O & P Birmingham
Online Store Department
1 - 2 St. Paul's Road
Smethwick
Birmingham
B66 1EE
JEWELLERY ITEMS
Jewellery purchased online cannot be refunded or exchanged.